APIs which are used to generate new phone calls utilizing DialogTech's different applications.
DialogTech offers a variety of APIs used to initiate new calls on the DialogTech platform. Each of the different call initiation APIs utilizes a different application within the DialogTech account.
API Endpoint | Application Used | Description | Documentation |
---|---|---|---|
Click-to-Call | Phone Routing | Used to initiate a phone call directly between two phone numbers. | Link |
Click-to-FindMe | FindMe | Used to initiate a phone call between one phone number and any one number from a predefined list of phone numbers. | Link |
Click-to-FindMe List | FindMe* | Used to initiate a phone call between one phone number and any one number from a dynamic list of phone numbers. | Link |
Click-to-Virtual Receptionist | Virtual Receptionist | Used to initiate a phone call between one phone number and a pre-configured virtual receptionist within a DialogTech account. | Link |
Click-to-Voicemail | Voicemail | Used to initiate a phone call between one phone number and a pre-configured voicemail within a DialogTech account. | Link |
Click-to-IVR | IVR SurVo (Legacy) | Used to initiate a phone call between one phone number and a pre-configured IVR within a DialogTech account. Dynamic parameters can be used to customize the IVR messaging in real-time. | |
Click-to-Agent | Call Distributor | Used to initiate a phone call between one phone number, and an existing Call Distributor Agent | Link |
*Does not use an existing instance of the application and instead creates one ad-hoc to exist for just 1 phone call