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Call Initiation APIs

APIs which are used to generate new phone calls utilizing DialogTech's different applications.

DialogTech offers a variety of APIs used to initiate new calls on the DialogTech platform. Each of the different call initiation APIs utilizes a different application within the DialogTech account.

API Endpoint
Application Used
Description
Documentation

Phone Routing

Used to initiate a phone call directly between two phone numbers.

FindMe

Used to initiate a phone call between one phone number and any one number from a predefined list of phone numbers.

FindMe*

Used to initiate a phone call between one phone number and any one number from a dynamic list of phone numbers.

Virtual Receptionist

Used to initiate a phone call between one phone number and a pre-configured virtual receptionist within a DialogTech account.

Voicemail

Used to initiate a phone call between one phone number and a pre-configured voicemail within a DialogTech account.

IVR
SurVo (Legacy)

Used to initiate a phone call between one phone number and a pre-configured IVR within a DialogTech account. Dynamic parameters can be used to customize the IVR messaging in real-time.

Call Distributor

Used to initiate a phone call between one phone number, and an existing Call Distributor Agent

*Does not use an existing instance of the application and instead creates one ad-hoc to exist for just 1 phone call